FAQ

Common client questions about therapy

How do you book an appointment?

You can book an appointment with me through one of two ways: 1. Email me at info@roohtherapy.org and I can book an appointment for you on Jane. 2. Book directly on Jane by clicking on the book an appointment button.
Do you accept insurance?

Some insurance plans cover the costs associated with seeing a Registered Social Worker. After our session, I will provide you with a receipt that includes all the information required to submit to your insurer for reimbursement. I also do direct billing to the following companies: Greenshield, Alberta Blue Cross, Beneva, BPA, Canada Life, Canada Life - PSHCP, Canadian Construction Workers Union (C.C.W.U.), Chambers of Commerce (Johnston Group), CINUP (Johnston Group), ClaimSecure, Coughlin & Associates Ltd., Cowan (Express Scripts Canada), D.A. Townley, Desjardins Insurance, Equitable Life, First Canadian (Johnston Group), Industrial Alliance, Johnston Group, LiUNA Local 183, LiUNA Local 506, Maximum Benefit (Johnston Group), People Corporation, RWAM, Simply Benefits, TELUS AdjudiCare, Union Benefits, UV Insurance I recommend that you reach out to your insurer before our session to confirm whether my services are covered and eligible for reimbursement. You can provide your insurer with the following information: Gul-e Rana, Registered Social Worker, OCSWSSW #: 843921
What type of payment do you accept?

E-transfer following the session is the preferred method of payment. Jane will email you with a receipt and instructions to process the payment after the session. Jane also accepts the following payment types: Visa, MasterCard, American Express, Discover, Diners Club, UnionPay.
How long will I have to do therapy before I start feeling better?

This varies for each individual and depends on your goals and purpose for seeking therapy. Some clients report feeling better and a sense of relief after speaking to a therapist just after a few sessions. However, effective therapy can be a long-term process and can take between 5-10 sessions or even longer.
What are your hours?

I provide varied options to fit the needs of my clients. If you require a specific time or day that you do not see available on my calendar, please reach out to me about it.
How long are therapy sessions and how much does it cost?

An individual session is 50 minutes and costs $140. Couples and family sessions are 50 minutes and cost $160. If you would like to book a longer session, please reach out to me about this. I provide extended sessions for 75 minutes, 90 minutes and more.
Do you accept sliding scale clients?

Yes, I accept a limited number of sliding scale clients. Please let me know if you are in financial need before booking a session or during our consultation and I will provide you with more details.
What platform do we use for video sessions?

We meet on Jane, a secure video platform. Jane will send you simple instructions that you will need to follow when you book the session. It will also send you reminders and the link to the appointment.
What is the cancellation policy?

There is a 24-hour cancellation policy. Please let me know at least 24 hours in advance if you would like to cancel or re-schedule your appointment. I understand that life can be unpredictable which is why is why I have created a one time no fee cancellation. A cancellation fee is charged as follows: 1st occurrence of late cancelling: No fee 2nd occurrence of late canceling: 100% full session rate
Where are you located?

I practice virtually from Toronto Ontario and provide services to anyone who resides in Ontario.